预约

 

我们是采取预约制问诊。 正常问诊时长为10分钟。 如果你需要更长的问诊时间，或有多于一个问题，请通知我们的前台工作人员为您预约较长的问诊时间。

 

我们会请求病人在预约时间前5分钟抵达。新病人请在预约时间前10分钟抵达，以便于完成登记手续。

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请注意，每一位需要问诊的家庭成员都必须有预约。请不要占用其他病人的问诊时间因为这会导致医生们接着下的预约延迟。

 

网上预约

 

我们现已开放上网预约的服务。请在 Health Engine 上预约。

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手术

 

手术将会尽量被安排在周一至周五的12pm - 2pm 之间。 如果有需要延迟或更改时间日期，请通知我们的前台工作人员。

 

转诊信, 假条, 检查报告, 和药方

 

为了遵守律条所制定的规则，以上所有的服务都必须预约问诊。

 

Recalls & Reminders

 

To obtain results, a member of the practice team will contact you via SMS or phone. Results are not given out over the phone to protect your privacy. You are required to make an appointment to see the doctor of your choice.

 

Cancellations

 

As many patients wish to see our doctors - we must run a timely schedule. If you are no longer able to attend your appointment, we ask that you please notify the practice of your cancellation as soon as possible.

 

Non-attendance

 

Patients who fail to attend three appointments and do not cancel within an appropriate time frame will incur a fee of $20.00, and furthermore, will be unable to make any further appointments until the account is paid.

 

Aggressive Behaviour

 

Physical/verbal abuse toward any of our staff members will not be tolerated. Any patient who displays this behavior will be asked to leave the practice and may result in being banned. Police will be informed.

 

After Hours Services

 

We are partnered with the National Home Doctors Service to provide after hours medical services. They are Australia's largest network of home visiting doctors that provide bulk billing medical care to patients throughout the night and on weekends.

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We are also partnered with Hello Home Doctors Service. They are a fully-accredited Medical Deputizing Service provider offering after-hours home visit doctors service. Services will be bulk billed for all patients holding a valid Medicare Card or DVA Card.

 

Our partnership ensures your continuity of care. Following each home visit, a patient report will be sent directly to Boronia Park Medical Centre to assist with any ongoing care with your regular GP.

 

Home doctor visits are available on weekdays from 6pm to 8am Monday to Friday, weekends from 12pm on Saturday to 8am Monday, and 24 hours on Public Holidays.

 

You can make an appointment via their website - 

National Home Doctors Service - or by calling on 13 7425.

Hello Home Doctors Service - or by calling on 134 100.

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Urgent appointments that can be managed without a trip to the emergency department but cannot wait for a regular appointment with their usual GP can be arranged with Logan Medicare Urgent Care Clinic operated by Browns Plains Medical and Dental Centre. No referrals or appointments are needed to be seen. They are open from 8am to 10pm 7 days a week.

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They can be contacted on 07 3380 0150.